FREQUENTLY ASKED QUESTIONS
Q: What precautions do you take for Covid-19?
A: Due to the Covid-19 virus, we wear personal protective gear (i.e. masks and gloves) at all times while in your home or office. All products and equipment we use are fully sanitized each and every time we use them so there is no cross contamination between homes and offices we service. All towels, cloths, clothing, and other materials are thoroughly laundered after each use. And, we conduct thorough health screenings on each team member each day. We do not allow any team member to clean if they are sick or experiencing symptoms of any kind.
Q: Are you a franchise? What areas do you serve?
A: We are proud to be a local, family owned business. We live here, work here, and are deeply invested in our neighborhoods and community. This enables us to provide a higher level of service that few other companies can match. We don’t follow formulas or quotas or pass on franchise costs to our clients, which means we are better able to adapt to your unique cleaning needs at affordable prices. We proudly serve the Front Range communities of Boulder, Longmont, Loveland, Fort Collins and surrounding areas.
Q: What do you charge?
A: Our fees are simple, straightforward, and very affordable. We charge based on your specific cleaning needs and the details you provide about your home. For more details, visit our Residential Cleaning Services page. We provide all of our own supplies and cleaning equipment, which is included in the price. Office cleaning packages vary based on the specific cleaning needs, size of the office space, number of offices to be cleaned, etc. We provide a free, in-person consultation and detailed quote for office cleaning packages.
Q: Estimates and Consultations
A: We want you to get the absolute best service possible AND, more importantly, feel comfortable with and confident in us. We provide online instant estimates or, if you prefer, we can schedule a free in person consultation. Our online estimate is based on a simple survey form we send to you to get basic information about your home and cleaning preferences. We base our estimates on the information provided by our clients. If we find the condition of the home to be different from the information provided, we adjust the services and/or price accordingly.
Q: What forms of payment do you accept? And when is payment due?
A: Payment is due on or before the date of service. For first time cleaning services, we accept all major credit cards or cash. Once we have a working relationship with our clients, we also accept personal checks. For credit card payments, we send an invoice via Square payment processing service. For Move Out services, we require a 50% non-refundable credit card deposit at the time of booking. The balance will be charged prior to the scheduled service.
Q: What do WE need to do before you arrive to clean?
A: Awesome question, and thanks for asking. The key things we need from you are:
- Be sure we can access your home via the method we discussed and arranged
- Please be sure to have pets in a safe and secure room or outdoors
- Please be sure to declutter and put away your personal belongings. If we spend a lot of time picking up and straightening personal items, we are less likely to be able to complete all the things on our cleaning checklist
- Please be sure to secure away personal and private information and items, especially any items of value (i.e. laptops, jewelry, cash)
- Please be sure to leave payment (cash or check) on your kitchen table or complete credit card payment on or before the day of service.
Q: How do we know that you cleaned everything you were hired to clean?
A: Fantastic question! We provide the most comprehensive cleaning services available in the Front Range. Our checklist and service agreement outlines all the services we provide and how we conduct business.
Q: What if something is broken or missing after a cleaning appointment?
A: Please let us know right away! We take great pride in providing you with the absolute best service possible and attention to every detail. Every member of our team is subject to a thorough background check and extensive training before taking cleaning assignments. If a member of our team is found responsible for breaking or taking something from your home, we will immediately notify our insurance company for a detailed investigation and resolution. We are 100% insured for damage and loss to your home and property.
Q: What do you do if you find something broken or not quite right in our home?
A: We snap a photo of the item(s) in question and immediately notify you via text or phone call.
Q: What if we aren’t satisfied with the cleaning work done?
A: We 100% guarantee our work. If you are not satisfied with the cleaning service we provide, simply let us know within 24 hours of completion of the cleaning service. We will either make it right or, at our discretion, refund your money. We want you to be thrilled with our service. If we fall short of your expectations, we want to know about it so we can do a better job for you in the future.
Q: What if we need to cancel our appointment?
A: We know life happens, and sometimes you just can’t avoid canceling. This is particularly true if a member of your household is sick. We ask that you please let us know as soon as possible, preferably at least 24 hours prior to your appointment. Due to our busy schedule, we may not be able to reschedule the missed cleaning appointment for a date/time earlier than your next regularly scheduled appointment. As long as we have at least 24 hours notice, we waive the 35% cancelation fee. Of course, no cancelation fee is charged if we need to cancel or reschedule an appointment.
Q: What is green cleaning anyway? And why should I care?
A: Green cleaning is a conscientious choice to use only cleaners and materials that are certified as environmentally safe, non toxic, and biodegradable. Many of the products you see on the shelves of your local grocery store and in most homes are NOT safe for your family or the environment. They contain chemicals that are very often toxic or carcinogenic and cause potentially severe allergic reactions. Strong chemicals and odors can also have a profound effect on people with allergies or sensitivities. That’s why we use only certified green cleaning products that are, whenever possible, unscented. You live in your home, eat and prepare food on the surfaces in your home, and touch everything in your home. Do you want potentially hazardous chemical residues in your home? Or, do you want to know that only plant based, organic, and green certified products were used to clean and sanitize your home? We are very passionate about the environment and the health and safety of our clients. That’s why we choose to clean GREEN every single time!
Q: How do you verify that a product is “green”?
A: This is a very important question. So many products are mislabeled as “green” or “safe for the environment.” Yet, if you research the chemicals contained in these products you find that they are most definitely NOT. We never take the manufacturer’s word on the safety of a product. Instead, we conduct very thorough research into every product we use. We highly recommend the Environmental Working Group website as a resource for determining if the products you use every day are truly safe for your family. Also, we recommend the Environmental Protection Agency website for Safer Choice products. We only use products that are verified green, and that’s a pretty short list when compared to the thousands of products available on the market today.
Q: How do you protect our home and property when you are cleaning?
A: We always wear protective shoe coverings when in your home or office. We are extremely careful when lifting or moving objects to clean or dust. We have a comprehensive checklist that we follow to ensure that your home is clean and safe. We communicate with you immediately if we discover something broken or awry in your home. We are meticulous in our cleaning methods, including the use of water on floor surfaces, to make sure they are cleaned properly. Our cleaning team members go through a rigorous background check and vetting process, as well as extensive training, to ensure that your home and property are as safe as possible. And, finally, we are fully insured in the event a problem would arise.
Q: Are you insured?
A: Absolutely! We are fully insured.
Q: What about our privacy?
A: We protect your privacy and all information we have about you, your home, your office, and your family. We absolutely do not share your information with anyone. No exceptions!
Q: How will you access our home?
A: That is primarily up to you. You can provide us with a key, an entry code, or whatever method you prefer. However you grant us access, your information and/or key is kept secure. Please note that if we cannot access the home for a scheduled appointment using the methods provided (i.e. key or entry code), we may charge a $75 lockout fee.
Q: Do we need to be home when you arrive to clean?
A: We definitely want to meet you and do a walk-through of your home before we begin your first cleaning appointment. This gives us a chance to get to know each other, go over what we do, understand your cleaning needs, and obtain the necessary information and access we need in order to do a thorough cleaning for you. After the initial meeting, you do not need to be home. In fact, we prefer if you aren’t home when we are cleaning so we can do a thorough job for you and fully utilize all of the allotted time scheduled for your appointment for cleaning.
Q: We have pets. Is there anything special we need to do with our pets before you arrive?
A: Great question! We love pets and have no problem with them being in the house as long as they are friendly and won’t be anxious or nervous about our presence. We do find that it’s best for pets to be kept either outside (weather permitting, if that’s something your pet is used to) or in a separate room that we won’t be cleaning. This way, your pets are less likely to be anxious about us; and we can more thoroughly clean without the addition of pet hair, toys, or messes in your newly cleaned home.
Q: Do you get everything on your comprehensive checklist done for each and every appointment?
A: Most of the time, yes. Just keep in mind that each appointment is booked based on your specific cleaning needs. If we arrive and find that there are more or different things we need to do to complete the cleaning, this may alter our cleaning plan and make it necessary to prioritize other tasks in lieu of those indicated in our checklist. The bottom line is that we do what you need us to do, and if you need us to focus on something other than the items we usually clean, we will do our best to accommodate. If additional time beyond that included with the cleaning service package is required to complete the cleaning, you may elect to add those services for an additional fee.
Q: Do you work holidays or weekends?
A: Generally, no. However, we understand that sometimes things happen. We may schedule an appointment on a holiday or weekend, at our discretion, if an unusual situation were to warrant it.
Q: Do you do laundry?
A: Yes, we do sometimes accept special projects, including laundry service, for an additional fee. Laundry service is not included in our regularly scheduled cleaning appointments. If this is something you’re interested in, please let us know. We’ll do our best to accommodate your needs.
Q: What things do you NOT do when cleaning?
A: This is a very important question, and we address this right on our 120 point checklist. Due to insurance restrictions and for safety reasons, there are a few services we cannot provide. These are: clean windows; move furniture to vacuum or mop; clean or remove stains or stuck on grime (that could scratch or damage the finish or surface if forcibly removed) from surfaces, carpeting or upholstery; unclog drains; hand wash dishes; clean inside of oven and other appliances (except microwaves); clean any area or surface that requires using a ladder; fold or clean laundry; dust inside curio or display cabinets; clean outdoor areas, hot tubs or patio items; clean garages and outbuildings; or clean fireplaces.
Q: Do you bring your own vacuum and supplies?
A: Yes, we do. And we thoroughly sanitize everything before we ever enter your home. This protects you and your family from any cross contamination from other homes we clean.
Q: Do you water plants?
A: Only if you ask us to. Generally, though, we do not water or otherwise take care of plants in your home or office.